TECHNICAL SUPPORT COORDINATOR

Job Information

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    Salary RM 1,500-3,000
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    Job Level : Executive
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    Years of Experience Min 1 year

Job Description

  • Act as the point of
    contact for coordination of system installation, deployment and periodic
    maintenance services.
  • Liaise with the customer
    to ensure all other pre-installation works are completed before engineers
    send out to client site. (Project)
  • Liaise with customer to
    ready the person in charge and other resources are available on site.
    (Project)
  • To assist Technical
    Manager in updating agent’s invoice tracker.
  • Maintain and update
    periodically customer’s database with system details and maintenance expiries
    to support any request by Managers, co-workers and subordinates.
  • Handling technical team
    travelling bookings and cash advance.
  • To prepare and collect
    customer’s handover documents and ensure information is complete, for
    submission to customers as supporting documents for invoicing purposes.
  • Check and verify technical
    team’s monthly claim before submitting to accounts for processing.
  • Inform customers (via
    email include SWO and Fault Reports, if needed), as part of company’s SLA
    compliance.
  • Compile and process SWO
    from Technical Team to pass to Accounts Department for invoicing process.
  • Issuing of quotations and
    processing of purchase orders received via customer’s e-proc portal. (PO)
  • Checking of required technical
    parts and replacement prices for emergency replacements.
  • Client contracts
    management and issuing of renewal notices to customers, when required.
  • Customer assistance and
    requests processing through phone and emails.
  • Preparation of delivery
    order documents, when required. (DO)
  • Arranging for cheque
    collection, if required.



Requirements:

  • Candidate must possess at
    least a Diploma, Bachelor’s Degree, Computer Science/Information
    Technology, Engineering (Computer/Telecommunication), Science &
    Technology or equivalent.
  • Required language(s):
    English & Bahasa Malaysia.
  • At least 1 year(s) of
    working experience in support and servicing department is required for
    this position.
  • Applicants must be willing
    to work in Technology Park Malaysia, Bukit Jalil, Kuala Lumpur.
  • Applicants should be
    Malaysian citizens or hold relevant residence status. 
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