Security Access Administrator

Job Information

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    Salary RM 3,500-5,000
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    Job Level : Executive
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    Years of Experience Fresh graduate

Job Description

Be part of a Global IT Support Organization, delivering enterprise services that comprise of end-to-end lifecycle of IT identity and access provisioning and a single request process that enables end-users to utilize roles aligned to their job on the day the access is required for use, recertified as required, fully auditable and revoked if access is no longer required. 
  • Functionally accountable to Regional Manager, Global Access Administration (AMER, APAC, EMEA) 
  • Responsible for providing support to all clients which includes employees, contractors and business partners which requires working with Abbott personnel at all levels. 
Primary Job Function 
  • The Global Access Administration organization has a global charter that is principally responsible for ensuring proper control of access to Abbott IT and data assets for enterprise computer platforms and applications on a global, regional, divisional and local basis. 
  • Fulfil approved requests for access, recertification per user request and Abbott security policies. 
  • Deliver day to day support and administration of security components of Abbott Global IS systems: 
  • Provision, modify and de-provision accounts to end users, enabling them to access IT-Systems in scope of GAA. 
  • Provide support (by e-mail and telephone) to end users to resolve access control incidents. 
  • Detect and report incidents and problems encountered during performing the primary task, and contribute to resolve these. 
  • Deliver Access Administration services according agreed Service levels (in terms of quality, time and money). 
  • Identify operational technical and process issues and recommend improvements Assists in audits of security access control on above listed systems 
  • Assists in re-certification efforts 
  • Possibly consignation support services or standby services. 
Core Job Responsibilities 
  • Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Responsible for day-to-day support and administration of security components of Abbott Global IS systems. 
  • Provides email and telephone support to end users to resolve IT system access related issues. 
  • Create, modify, and delete accounts requested by customers via request forms within SLA 
  • Ensure that ITSM incident and service request tickets are responded to and resolved within SLA 
  • Serve as escalation point within Administrator teams for requests issues of greater complexity
Education and Experience
  • Bachelor’s degree in computer science or related experience
  • Open to fresh graduates; or 1-3 years of experience 
  • Active Directory account administration -OR- Microsoft Exchange account administration -OR- Application Account Administration 
  • Favorable: ITIL3 certification at foundation level (or more) Bachelor’s degree in Business, Computer Science, related field or equivalent experience.
  • Strong working knowledge of desktop, mobile related hardware and associated operating systems, peripherals and related infrastructure
  • Ability to establish trust and credibility at all levels of the organization.
  • Experience working in a broader enterprise/cross division business unit model preferred.
  • Ability to work in a highly matrixed and geographically diverse business environment.