Job Information
Job Description
Remark: Can start work immediately
Well versed in English and Mandarin
Job Objective:
- Support customers, address enquiries and facilitate transactions to cater to customers’ needs (process sales orders)
Core Responsibilities:
Account Management
- Build relationships with existing customers by understanding their needs and assisting with their queries
- Manage customer orders and communicate requirements to internal stakeholders (Supply Chain, Operations, Account, Quality Assurance)
- Update customers of the status of shipments, monitor their credit terms and assist with the collection of payments
- Plan delivery schedule and manage logistics arrangement to customers
- Assist in administrative duties of the Business Development department and ad-hoc duties as and when required.
- Verify and endorse purchase orders and process sales orders
- Assist in analyse customer order history, monitor repeat orders, take actions to understand situation and alert the Business Development Manager on follow-up actions
- Manage SAP B1 system and update relevant information (product codes, orders) for production and operations
Job Specifications:
Minimum education qualifications:
- Diploma in any discipline
- Bachelor’s degree in any discipline an advantage
Minimum years of experience:
- 1 years of relevant experience in Business Development for diploma or degree holders
- Previous sales / customer service / telesales experience will be a plus
Key job-specific competency requirements:
- Proactive in building relationships and proposing solutions
- Highly meticulous and able to meet tight deadlines
- Good interpersonal skills
- Good analytical and problem-solving skills
- Proficient in verbal and written English and/or Mandarin to be able to interact with customers effectively
- Basic proficiency in MS Office Word and Excel
- Knowledge of SAP B1 an advantage
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